Trade terms of sale

Who these terms cover

We supply businesses only: companies, firms, traders and institutions, for use in their business or for resale. We do not supply goods for personal or household use. We may ask for your NTN, STRN or business registration before we confirm an order.

"We" and "AKR" mean AKR Ventures [legal form]. "You" means the business named on the order confirmation.

Prices

• Prices are given on request, in writing, by WhatsApp, WeChat or email. This website shows no prices.
• A price we give holds for the period stated with it, or 14 days from its date if none is stated.
• Prices are in Pakistani rupees and include 18% sales tax unless we state otherwise.
• For goods imported to order, we may revise a price before you accept it if customs duty, taxes or the exchange rate change.
• Delivery charges, if any, and payment terms are stated with the price and confirmed with the order.

Orders and confirmation

• An order is binding once we confirm it in writing, by email or on WhatsApp, with an order reference.
• To change or cancel a confirmed order, tell us in writing as soon as possible. Goods already dispatched, cut or made to your specification cannot be cancelled.
• Goods imported to order need an advance payment, stated with the price, and cannot be cancelled once we have placed the order with the factory.

Payment and credit

• New customers pay in advance, before dispatch or collection.
• Credit is offered only to regular customers, by written agreement that states the credit limit and the number of days allowed.
• Pay by bank transfer or cheque to the AKR Ventures business account named on your order confirmation or invoice. We never ask for payment into a personal account.
• If you are required to withhold tax at source, send the deduction certificate with your payment.
• If a payment is late, we may hold further deliveries and review your credit terms.
• Goods remain AKR's property until they are paid for in full.

Delivery and collection

• We deliver, or you collect, as agreed in the order confirmation. For collection we confirm the place and time in writing.
• Delivery dates are given in the order confirmation. We tell you at once if a date will be missed, and agree a new one.
• Someone authorised by your business must receive the goods and sign the delivery note.
• Responsibility for the goods passes to you when they are delivered or collected.

Inspection on delivery

• Check the goods against the delivery note before you sign: the products, the number of packages and their condition.
• Write any shortage or visible damage on the delivery note, and send us photos within 48 hours.
• Report faults you could not see on delivery within 7 days, before the goods are used, installed or processed.
• Keep the goods and their packaging as delivered until we have looked at the claim.

Returns

Goods that are faulty, damaged in transit or not what you ordered are replaced or credited once we confirm the claim. Other returns are by agreement only:

• Ask first. We issue a return reference before any goods come back.
• Goods must be unused, in their original sealed packaging, with the invoice, within 7 days of delivery.
• We cannot take back, unless faulty: chemicals once their seal is broken; health, beauty and personal care products once opened; goods imported to order or cut or made to your specification; tiles and stone once laid or cut; electrical goods once installed.
• Accepted returns are credited with a sales tax credit note against your invoice. A handling charge may apply, stated on the return reference.

Shade and batch variation

Tiles, sintered stone, sanitary ware, fabrics and other fired, dyed or natural-look goods vary slightly in shade, tone and size from one production batch to the next. This is normal, and not a fault.

• Each carton or roll is marked with its batch and, for tiles, its shade and size codes. Goods for one order come from one batch wherever possible; if not, we tell you before dispatch.
• Ask for everything a project needs on one order, with some extra for cuts and later repairs, so it comes from one batch.
• Check the batch and shade codes, and lay out a sample area, before installation. We cannot accept claims for shade variation once goods are installed.
• Photos and samples show the type of finish. The batch you receive may differ slightly from them.

Batch tolerances for chemicals

• Each batch is supplied to the specification in the product's technical data sheet, within the tolerances it states, with a certificate of analysis for that batch.
• Results in your process can differ from laboratory results. Run a trial on your own substrate and machinery before using a new product or a new batch in bulk.
• Report a batch you believe is out of specification within 7 days of delivery and before it is used in bulk, quoting the batch number. Keep a sealed sample of that batch.
• Store and handle chemicals as the safety data sheet states, and use them within the shelf life on the pack. Claims do not cover goods stored or used otherwise.

Warranty

Products that carry a warranty are covered for manufacturing faults for the period stated in writing with your invoice. Claims are handled in your city by our local authorised supplier, backed by AKR. To make a claim, send the invoice number, model and serial number, with a photo or short video of the fault, to support@akrventures.com or on WhatsApp.

Liability

For any claim about goods we supplied, we will repair or replace the goods, or credit their invoice value. To the extent the law allows, we are not liable for indirect losses such as lost production, profit or business.

Events outside our control

We are not responsible for delays or failures caused by events we cannot reasonably control, such as port or customs delays, shipping disruption, strikes, natural disasters, or government action. We tell you as soon as we know, and agree with you what happens next.

Law and disputes

These terms are governed by the laws of Pakistan. We will try to settle any disagreement by discussion first. Disputes that cannot be settled go to the courts at [city].

Changes to these terms

We may update these terms. The version published here on the date of your order confirmation applies to that order.